Hillsboro R-3 Schools : Cafeteria and Food Service

FREQUENTLY ASKED QUESTIONS

1. How do I get an account to access the Campus Portal?

Forms are available online at www.hillsboro.k12.mo.us/infinite_campus or at the Primary, Elementary, Intermediate, Jr. High, or Sr. High Offices. Complete the form and return to any building. A confirmation email will be emailed to you, requesting a reply. Once a reply has been received, your activation key will be emailed to you.

2. I sent an email but have not received a response from school.

Check to make sure the email was not blocked. Sometimes it can appear as SPAM.
If you still do not see it, contact the building to which you sent the form.

3. I am not seeing my child's name in the Campus Portal.

Contact the building to which you sent your Campus Portal Form. They will need to change a setting on the Portal.

4. What do I do if the information is not accurate for my child?

Contact the building secretary to make the necessary changes.

5. I can't remember my username or password.

Email campus_support@mail.hillsboro.k12.mo.us

6. My account has been locked and I can no longer log in.

Email campus_support@mail.hillsboro.k12.mo.us

7. When I checked my child's attendance, it is showing the letter P, but there is no explanation in the Legend to what that means.

The letter P represents a code that has been added by the district and not built into the software. Examples include School Activity, Office, Nurse's Office, and Counselor's Office. Anytime these codes are used, they will appear as the letter P. However, the student is considered present for the hour.

8. Is student information secure on the Campus Portal?

Information stored is encrypted and uses a high level of internet security. Campus Portal requires a User Name and Password and strong password syntax is enforced. Parents and guardians can only see information related to the students they are authorized to view.

9. I checked my student's grade and two days later the grades have not changed.

Teachers are only required to update grades once a week.

10. Even though I turned in a doctor's note, the Campus Portal stills shows my child with an unexcused absence.

In the K-6 and 9-12 Grade Levels, the system only records absences as unexcused. However, it is imperative that you call school if your child is absent and to bring any doctor, dentist, or other relevant note to school for documentation. In case of appeals at the high school level, this documentation will be referred to when making decisions. All calls to school are documented in the attendance comments of the school software.